walo88 Privacy Policy

This Privacy Policy ("Policy") describes how walo88 ("walo88," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you" or "your") who access or use the walo88 online gaming platform at walo88.one and any associated mobile or web applications (collectively, the "Platform").

walo88 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

By accessing the Platform, creating a player account, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

walo88 collects personal data that is necessary, relevant, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
• Identity Verification (KYC) Data: Government-issued photo ID (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license), proof of address documents, and selfie photographs for identity verification purposes.
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records.
• Communications Data: Messages, emails, and chat transcripts exchanged with walo88 customer support.
• Responsible Gaming Data: Self-exclusion requests, deposit limits, loss limits, and session time preferences set by you on the Platform.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and feature interactions.
• Location Data: General geographic location derived from your IP address, used for regulatory compliance and fraud prevention purposes.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

walo88 may receive personal data about you from third-party sources, including payment processors, identity verification service providers, fraud detection agencies, and regulatory authorities, where such sharing is permitted by applicable law.

walo88 uses your personal data only for legitimate, specified purposes. The following describes how and why we process your information:

• Account Creation and Management: To register your walo88 account, verify your identity, manage your profile, and provide you with access to the Platform's features and services.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations, and to verify your identity in compliance with KYC obligations.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.) and to maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and gaming regulatory requirements.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools you have activated, and comply with responsible gaming obligations.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the walo88 Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about walo88 services, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims involving walo88 or its players.

Under the Philippine Data Privacy Act of 2012, walo88 processes your personal data on the following legal bases:

• Consent: Where you have given your freely given, specific, informed, and unambiguous consent to the processing of your personal data for a particular purpose (e.g., marketing communications, optional personalization features).
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and walo88 — specifically, the Terms & Conditions governing your use of the Platform, including account management, payment processing, and game provision.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to walo88, including KYC/AML obligations, regulatory reporting requirements, and court orders.
• Legitimate Interests: Where processing is necessary for the legitimate interests of walo88 or a third party, provided that such interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and business analytics.
• Vital Interests: In exceptional circumstances, where processing is necessary to protect the vital interests of you or another person.

Where walo88 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

walo88 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and other payment processors, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by walo88 to assist with age verification and fraud prevention.
• IT and Platform Service Providers: Cloud hosting providers, cybersecurity firms, and software vendors who support the operation and maintenance of the walo88 Platform, subject to strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Philippine gaming regulatory authorities, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or a valid legal order.
• Professional Advisors: Legal counsel, auditors, and accountants, where necessary for the conduct of walo88's business and subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of walo88's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

walo88 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, maintain session security, and gather analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized data about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help walo88 improve the Platform's performance and usability.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and track the effectiveness of walo88's marketing campaigns. You may opt out of marketing cookies via your browser settings or the cookie preference center on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the walo88 Platform. For more information on managing cookies, refer to your browser's help documentation.

walo88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with walo88, and for a period of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act and related regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Communications with customer support are retained for three (3) years from the date of the interaction.
• Marketing Data: Data processed on the basis of your consent for marketing purposes is retained until you withdraw your consent or for a maximum of two (2) years from your last interaction with walo88 marketing communications, whichever is earlier.
• Technical and Usage Data: Anonymized or aggregated usage data may be retained indefinitely for analytical purposes, as it no longer constitutes personal data once anonymized.

Upon expiry of the applicable retention period, walo88 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

walo88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the walo88 Platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized walo88 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Firewalls and Intrusion Detection: walo88's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring.
• Regular Security Audits: walo88 conducts regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Incident Response: walo88 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, walo88 will notify the National Privacy Commission and affected players in accordance with the requirements of the DPA 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by walo88. To exercise any of these rights, please contact our Data Protection Officer as described in Section 13.

walo88 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly. walo88 reserves the right to verify your identity before processing any data rights request.

The walo88 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. walo88 does not knowingly collect personal data from individuals under the age of 21.

If walo88 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be securely deleted (subject to any legal retention obligations), and the matter will be reported to the appropriate regulatory authorities.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account or provided personal data to walo88, please contact us immediately at [email protected] so that we can take prompt action.

walo88 primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international payment processors.

Where such cross-border transfers occur, walo88 ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Implementing contractual clauses that require overseas recipients to protect your personal data to a standard equivalent to that required under the Philippine DPA 2012.
• Conducting due diligence on overseas service providers to verify their data protection practices prior to engagement.

By using the walo88 Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

walo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, walo88 will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. The most current version of this Policy will always be available at /privacy-policy on the walo88 Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting customer support.

walo88 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact our DPO:

Data Protection Officer — walo88

Email: [email protected]

General Support: [email protected]

Response Time: We aim to acknowledge all privacy-related inquiries within 72 hours and provide a substantive response within 30 days.

If you are not satisfied with walo88's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information on how to file a complaint with the NPC, please refer to the NPC's official website.